Cancellation guide
This guide explains how to cancel Sora 2 subscription renewal on Vidion, what happens after cancellation, whether credits remain available, and why cancellation is different from a refund request.
To cancel Sora 2 subscription billing, log in to the correct Vidion account, open the billing portal, select the active plan, and confirm cancellation before the next renewal date. Keep the confirmation for your records.
If you cannot cancel renewal from your account, do not create a second subscription or dispute the charge without context. Contact support with the account email, receipt email, order ID, renewal date, and screenshots of the billing portal. Clear details make billing review faster.
Before you cancel, confirm that you are using the same email or Google account used at checkout. Many users cannot see the billing portal because the paid plan belongs to another login. Search your inbox for Vidion, Sora 2, receipt, payment, order, or plan. The receipt email is the strongest clue. If you need support, include that email, the order ID, and the approximate purchase date in the first message.
To cancel renewal, open the billing portal from your account and select the active plan. The cancellation should cancel the next renewal, not necessarily remove access immediately. Site terms say cancellation takes effect at the end of the current billing period. That means you can usually keep using the current paid cycle after the cancel confirmation appears, but you should check the billing portal for the exact renewal date.
After you cancel renewal, your account is not automatically deleted. Current-period paid access may remain active until the cycle ends, and your generated videos may still be available according to account and storage rules. Credits should be understood in context: cancellation stops future billing, while credit balances and generation access depend on the plan state. If you cancel after a finished project, download important outputs and keep billing records for future license questions.
Cancel renewal when you want to stop the next plan charge. Request a refund when you want a payment reviewed. Those are separate actions. Refund eligibility depends on the refund policy, including timing and usage limits. If you cancel after a payment has already processed, the issue becomes refund review, not normal cancellation. Send support the account email, receipt email, order ID, charge date, and any cancel confirmation.
Contact billing support if you cannot find the plan, the cancel button does not appear, you were charged after cancellation, credits are missing, or the plan belongs to an unknown account. The fastest support request is specific. Explain the cancel attempt, then include the receipt email, order ID, login method, date of cancellation attempt, payment date, and screenshots when available.
For a clean billing review, keep the receipt email, order ID, renewal date, account email, login method, and any cancel confirmation in one place. If a charge is disputed later, this record separates a normal renewal, a failed cancel attempt, a duplicate account issue, and a refund request. Clear documentation also helps support avoid repeated questions.
Log in to the account that purchased the plan and open the billing portal. If the plan is missing, you may be using a different email or Google login.
Cancellation usually stops the next renewal and takes effect at the end of the current billing period. It normally does not remove current paid access instantly. Keep the cancel confirmation.
No automatic refund is created. Refund requests are reviewed separately under the refund policy.
Use the account that owns billing.
Understand plan renewal.
Review refund eligibility.
Compare plan options.