Vidion is live β€” no waitlist. Try it

Help Center

Sora 2 Support

Get help with Sora 2 login, billing, video generation, refunds, license questions, commercial use, and account access on Vidion.

Sora 2 Support Topics

Find the right Sora 2 support path

Choose the issue type below, prepare the relevant details, and then use the linked page or email support. This helps login, billing, generation, refund, and license questions reach support with enough context to resolve the issue.

Account and login support

Use this path when you cannot sign in, do not know which email owns the account, cannot receive verification messages, or see an empty account after login. Include the account email, sign-in method, browser, and the exact URL where the issue happens.

Billing, credits, and plan support

Use this path for missing credits, subscription access, checkout status, invoice questions, cancellation, upgrades, or payment verification. Include the receipt email, order ID, plan name, and purchase time when available.

Video generation support

Use this path when a generation fails, stalls, returns unexpected quality, rejects an upload, or does not produce a downloadable output. Include the prompt type, upload type, approximate time, and whether the issue happens on text-to-video, image-to-video, or the main generator.

Refund and policy support

Use this path when asking about refund eligibility, duplicate charges, failed payment attempts, or billing disputes. Read the refund policy first, then send the account email and order details so the request can be reviewed against the policy.

License and commercial use support

Use this path when asking whether generated videos can be used for YouTube, paid ads, client projects, social media campaigns, internal business content, or other commercial distribution. Include the intended use case and plan context.

Contact Support

Email support for account, billing, generation, refund, or license questions. Include enough detail so the team can identify the account and reproduce the issue.

support@sora-2.run

Before you email

  • Account email or Google account used for login.
  • Order ID, receipt, or payment email for billing and refund questions.
  • Exact page URL, browser, and device for technical issues.
  • Prompt type, upload type, and approximate time for generation issues.
  • Commercial use case, distribution channel, and client context for license questions.
  • Screenshots or copied error messages when they help reproduce the issue.

Sora 2 support FAQ

How do I get help with Sora 2 login problems?

Start with the login page and confirm you are using the same email or Google account used when signing up. If you still cannot access the account, email support with your account email, sign-in method, browser, and order details if there is a paid plan.

What should I include when reporting a generation issue?

Include your account email, the prompt or upload type, the affected page, the approximate time of the issue, and whether the job failed, stalled, was blocked, or produced an unexpected result.

Where can I get billing or subscription help?

Review the pricing page for plan details, then contact support with your account email, receipt, order ID, plan name, and purchase time if the issue involves payment, credits, subscription access, or cancellation.

Can support explain commercial use rights?

Yes. For formal terms, read the commercial license page. For a specific business, YouTube, or client-work question, email support with the intended use case.

Why does my account look empty after I log in?

This usually happens when a different email or sign-in method was used. Sign out, search your inbox for the receipt or verification message, and log in with the account connected to that email.

How fast does Sora 2 support respond?

Support usually responds within 24 business hours. Complete account, billing, and issue details can reduce back-and-forth and make the first response more useful.

Response time

Support usually responds within 24 business hours. For urgent billing or access issues, include "Urgent" in the email subject and attach the relevant receipt details.